REFUNDS/EXCHANGES - SAMPLES ON WEBSITE

We want you to be absolutely happy with your online purchase. 

If for any reason the product does not meet your expectations, we are happy to offer a full refund or exchange within 14 days after you have received your purchase. 

Call or email us via the contact form within 7 days of receiving your item.

Please return the item in its original and unworn condition, within 14 days of the date of dispatch and you will be refunded the price you have paid, less the delivery charge. Payment will be refunded within 5 days of receipt of the item.

If the item has been worn or there is any damage evident to the product you will be liable for costs due to the diminished value of the item, I.e. the cost of repair or remake. If the item has been worn, you will be liable for the full cost of the product. You will be responsible for the cost of the return postage.


REFUNDS/EXCHANGES - BESPOKE ORDERS

If the design has been custom made to your specifications, unfortunately due to the nature of this service we cannot offer refunds or exchanges. 

We will try to accommodate any changes you wish you make after the design has been confirmed, but please note that this may incur additional charges and may not always be possible. 

If you wish to cancel your item, and it has already begun being made, then it will not be possible to refund your deposit. 

In the unlikely event that a material/product becomes unavailable after you place the order we will inform you as soon as possible to discuss alternatives and new delivery dates.

If you have any other questions please contact us.


DELIVERY POLICY SAMPLES ON WEBSITE

UK ORDERS

Sent via Royal Mail 1st class recorded signed for service and via Parcelforce Express 48hr service (epending on the size of the hat box)

Please note a signature will be required upon delivery.

Samples available on the website will be with you within five working days.


INTERNATIONAL ORDERS 

Sent via Royal Mail International signed for service and Parcelforce Global Priority service (each specific service is dependant on the size of the hat box and destination). Please note a signature will be required upon delivery.

International post takes an estimated 3 - 5 working days**.

If you would like to order a piece online and your country is not listed, contact us directly for a quote. Delivery price varies per country and per order depending on the size of the box.

**We cannot be held responsible for delays once the item has been dispatched due to customs clearance or unforeseen events. Please note that the customer is responsible for any duties, customs charges or taxes which must be paid at the point of entry into the destination country. All prices on this website exclude taxes and charges in your relevant country.

The customer is also responsible for assuring that the product can be lawfully imported to the destination country. Customs policies vary from country to country, please contact your local customs office for further information.

If you receive your item in a damaged state, you must ensure the courier marks the item as damaged on delivery, prior to signing for the item. You must provide us with photographs of the damaged goods within 5 days. 


DELIVERY POLICY BESPOKE ORDERS

Once the design has been confirmed, please allow up to to four weeks for UK orders to reach you and up to five weeks for countries outside of the UK.


VARIATIONS

All products are handmade with many pieces also hand-dyed. Small variations in colour, size and design may occasionally happen and are a unique feature of the handcrafted process.


SHIPPING

You will receive a dispatch email to confirm your order has left our studio. 

All orders are carefully packaged in a high quality black & white striped hat box with tissue paper and shipped in a sturdy cardboard box to protect the hat box.


URGENT REQUESTS

Should you require an item urgently, please contact us or call +44 (0)79 3187 0326 and we will do our very best to accommodate you. 


COPYRIGHT

I reserve all copyright on designs including custom design and bespoke orders, only I may re-sell these.

I reserve the right to adapt a product as necessary, for example, in the event of a material becoming unavailable. Changes will be minor and will not make significant differences to the appearance of the product.

Images and content © Joanne Edwards Millinery All Rights Reserved.

WEAR AND CARE

WEATHER

Please avoid rain! Getting your item wet may significantly affect its shape and quality.

STORAGE

Keep hat/headpiece in a cool, dry area.

Store away from direct sunlight as this will affect colour over time and may fade the hat.

TRANSPORTATION

Please use the hat box and tissue provided. Use layers of tissue underneath to support the shape and surround hat/headpiece with extra layers of tissue paper to protect its sides. Please keep item upright in box unless otherwise stated. Support the shape by filling out any empty space with tissue paper, e.g. the crown.

HAT ELASTIC

Most hats/headpieces have an elastic which sits behind the ears and will provide you with extra security when on the head.

COMBS

Some hats/headpieces have clear plastic combs and appear invisible when on the head.

Headpieces are generally worn on the right hand side of the head unless otherwise stated.

PUTTING ON YOUR ACCESSORY

Hats/Headpieces that attach with a comb and/or elastic:

Facing a mirror, lay the hat/headpiece against your head to see where it will be placed.

Pop the elastic on - it sits behind the ears. Position thumbs under both sides of the comb. Slide comb a little towards the back of the head in a diagonal direction catching some hair as you go along. (You will need to do some trial and error on how far you need to go as each style varies) then release thumbs and using your fingers, push the comb gently but firmly down into the hair sliding the comb forward towards the hairline. You will need to repeat this a few times until you are comfortable with this process.

HAT SIZES

The average ladies head fitting is 22.5 inches but many hats can be made to fit your head size.

Please see below for measuring your head size and contact us with this information via the contact form when placing an order.

The head fitting of the hats on this site are listed in the product description.

MEASURING YOUR HEAD SIZE

Place a soft tape measure around your head, which is approximately 1 inch above your eyebrows keeping the tape parallel to the floor. Do not pull the tape to tight or too loose, as this is how the hat will feel on your head.

QUESTIONS

If you have bought a piece from Joanne Edwards Millinery and need advice of any kind then please feel free to contact us by phone, email or via the contact form. We will endeavour to assist with your questions.